Welcome to the Touro College Libraries Chat Service

Hours available:

If Chat Service is not available during these scheduled times, you can contact us by phone or email.

Please enter the information requested on the right hand side of your browser window.

• The 'Email Address' field is a recommended field. At the conclusion of the session, a complete transcript, including all chat and links to Web sites visited will be emailed to you. If you do not have an email address, or do not wish to have a transcript sent to you, you may leave that field blank.
• If you have a software firewall enabled, such as Norton Internet Security, you may not be able to see chat from the librarian after you connect. If you experience such a problem, please exit the service, and, if you wish to reconnect, either disable the firewall before you return, or check these instructions on how to configure it to work with our service. Remember to re-enable the firewall after the session is over!
  
  If you do not want to disable the firewall, you may be unable to see the librarian's chat and vice versa, so, please try to be as thorough as possible when asking your question, and be sure to include your email address, because the librarian will not be able to chat with you. You will receive an email response within 10 minutes of termination of the session containing either the answer, or a request for more information in order to answer the question.
• Opera, AOL's browser, and WebTV are not currently supported.
• If you use Windows XP with Service Pack 2 installed, you must configure it to work with our software in order to chat with the librarian. Please see these instructions.
• If you are a Mac user, we will be able to send you web pages, but you will not be able to take us to other websites during the session.

Guidelines

• We are here to guide you to information available through our library. The normal session is less than 15 minutes. The librarian can either give you the answer, or show you how to find the answer yourself next time, if you prefer.
• Please do not try to bookmark or print anything during the session!
• At the end of the session, you will receive a list of links, which will allow you to go back and visit all of the pages the librarian showed you. You can bookmark anything you want at that point.
• There are special forward, back and refresh buttons within the shared webpage frame that you must use instead of the regular browser buttons.
• If you need to open a new browser window during the session, you must do it via the icons at the bottom of the screen or the Start menu, and not by pressing Ctrl-n or via the menu.

Thank you for using our online live reference service!