External Complaint Procedures
Please read the Middle States Commission policy on Complaints Involving Member and Candidate Institutions or a complete explanation of how to communicate with the Commission regarding a complaint. The Commission’s complaint procedures are created to address non-compliance with the Commission’s standards for accreditation, requirements of affiliation, policies or procedures, or the institution’s own policies or procedures.
Programmatic Accreditation
Students who wish to file a complaint with a programmatic accreditor may find program-specific accreditor contact information on the Touro University Accreditations page.
New York State Education Department (For Students Residing in New York State)
Student complaints not resolved at the institutional level who have followed all grievance procedures and protocols defined by the University, and reside in the state of New York, have the right to file a complaint with the NYS Office of College and University Evaluation. Students who wish to file a complaint with the New York State Education Department may follow the information published on the Office of College and University Evaluation website. Students are advised that the Office of College and University Evaluation will not review a complaint until all grievance procedures at the institution have been followed and all avenues of appeal exhausted and documentation provided that such procedures have been exhausted.
NC-SARA Member Out-of-State Student Complaint Contact Information
Touro University (“Touro”) operates under the approval of “NC-SARA” (National Council for State Authorization Reciprocity Agreements). Students based outside of New York State who have a consumer-protection-based complaints regarding a distance education program should first seek to resolve such a complaint within the school in which the student is registered. Further information regarding the internal complain procedures and investigation process can be found here: Complaint Procedures. Complaints regarding grades or student conduct violations are governed entirely by Touro policy and the laws of Touro’s home state (which for Touro is the New York State Education Department). If a person bringing a complaint is not satisfied with the outcome of Touro’s internal process the complaint (except for complaints about grades or student conduct violations) may be appealed, within two years of the incident about which the complaint is made. The appeal must be made to Touro’s SARA State portal entity. The contact for which is:
New York State Education Department
Office of College and University Evaluation
Supervisor of Higher Education programs
89 Washington Avenue
Albany, NY 12234
518-474-1551
IHEAuthorize@nysed.gov
Additionally, Students who wish to file a complaint with the New York State Education Department may follow the information published on the Office of College and University Evaluation website.
- For purposes of this process, a complaint shall be defined as a formal assertion in writing that the terms of this agreement, or of laws, standards or regulations incorporated by the SARA Policies and Standards have been violated by the institution operating under the terms of SARA.
- Review further information on the SARA complaint process here.
